1. Scope and our role
This policy applies to the Farosh website, application, and related services. Farosh provides tools to organizations that communicate with their own customers. For business data submitted by an organization, that organization generally determines why the information is used, while Farosh processes it to provide the service.
Organizations remain responsible for lawful messaging practices, required notices and permissions, and their instructions to Farosh.
2. Information we process
Accounts and organizations
Names, business email addresses, authentication data, organization details, team roles, and account preferences.
Business operations
Customer and contact records, product and catalog information, assignments, order-related context, notes, and records used to operate a sales process.
WhatsApp integrations
Meta business, WhatsApp Business Account and phone identifiers, senders, recipients, message content, attachment references, timestamps, delivery states, and conversation assignments. Connection credentials are encrypted and used to operate authorized channels.
Technical and security data
Request identifiers, IP addresses, device and browser information, timestamps, diagnostic events, and security logs needed to protect and troubleshoot the service. We do not intend to place message content or access credentials in application logs.
3. How we use information
- Provide, maintain, and secure Farosh.
- Authenticate users and enforce organization access.
- Send, receive, organize, and reconcile business messages.
- Maintain customer, product, catalog, and workflow context.
- Detect abuse and investigate operational failures.
- Respond to support, privacy, and legal requests.
- Improve reliability and understand aggregate service usage.
We do not sell personal information. We do not use organization customer messages to train a general-purpose AI model unless a separate, explicit agreement and notice says otherwise.
4. WhatsApp and Meta
Farosh integrates with services provided by Meta. Meta independently controls its platforms and processes information under its own terms and policies. Organizations must maintain valid Meta and WhatsApp Business access and comply with applicable messaging, commerce, and consent requirements.
5. Sharing and service providers
Information may be shared with:
- Infrastructure, database, security, and communications providers.
- Meta and WhatsApp when needed to provide connected services.
- Professional advisers and authorities where legally required.
- A successor involved in a merger, financing, or acquisition.
- Other parties when the organization directs us.
Providers are expected to use information only for contracted services and appropriate security purposes.
6. Retention and deletion
We retain information while an account is active and as reasonably needed to provide the service, maintain security and audit records, resolve disputes, and meet legal obligations. Organizations may request account or business-data deletion. Residual encrypted backups may remain for a limited recovery period before scheduled deletion. Production retention schedules will be finalized before commercial launch.
7. Security
Farosh uses organization-scoped access controls, encrypted transport, credential encryption, restricted logging, and operational monitoring. No system guarantees absolute security. Organizations must protect credentials, configure team access carefully, and report suspected misuse promptly.
8. International processing
Farosh and its providers may process information in countries other than where it was collected. Where required, we will use lawful transfer mechanisms and contractual safeguards.
9. Your choices and rights
Depending on applicable law, individuals may request access, correction, deletion, restriction, objection, or portability. If a Farosh customer supplied your information, contact that organization first because it controls the business relationship. We will assist organizations with appropriate requests.
10. Cookies and local storage
This website stores a device-local theme preference. The application may use strictly necessary authentication, security, and session storage. We will add notice and consent controls before introducing optional advertising or cross-site tracking.
11. Children
Farosh is a business service, is not directed to children, and does not knowingly collect children's information through the service.
12. Changes and contact
Material updates will be identified through the service or another reasonable channel. Questions and requests can be sent to info@faroshtech.com. The final legal entity, business address, retention periods, and jurisdiction require review before commercial launch.